Maintenance Policies
Routine Maintenance
Customers are responsible for keeping their vehicle maintained.
When the vehicle calls for an oil change, you are responsible for taking the vehicle to a dealership or reputable garage to be serviced.
Tires should also be rotated routinely to extend the life of the tires.
Proof of Maintenance
Customers are required to submit invoices to us to prove the vehicle has been properly maintained.
These can be emailed to us right after the vehicle has been serviced, or they can be given to us all at once when the vehicle is returned or exchanged.
Penalties will be enforced if the vehicle is not properly maintained as this will damage the engine/transmission thus resulting in a hefty repair bill.
Maintenance Reimbursement
We reimburse for routine maintenance on all our vehicles.
The routine maintenance we reimburse for includes oil changes, tire rotations, and cabin air filter replacements.
Please provide us with a paid receipt and we will credit 100% of the expenses.
Time & Mileage Policies
Mileage Allowances & Charges:
All rates include 3,000 free miles/month.
Additional miles are billed at $0.25/mile upon return of your rental.
You may purchase additional miles up front for a monthly fee.
Maximum Miles
All vehicles need to be returned or exchange for a new one by 12,000 miles.
Mileage over 18,000 will be billed at $0.25/mile regardless of monthly usage unless approved in advance.
Please contact us before you reach the mileage limit to allow adequate time to process an exchange.
Maximum In-Service Time
All vehicles need to be returned or exchange for a new one after a maximum of 12 months in-service.
If you have not exchanged your vehicle for a new one by the 11th month, we will contact you to arrange an exchange.
Any vehicles kept past 12 months are subject to a $200/month surcharge.
Tolling Policy
Policy Statement
Effective August 1, 2026, Cramer Fleet Solutions (CFS) is updating its tolling policy and procedure.
CFS will partner with Nextpass to provide a robust tolling solution designed to improve the speed and efficiency with which toll transactions are processed.
Vehicle Registration & Toll Charges
As of August 1, 2026, all CFS vehicles will be registered to the company through Nextpass.
Toll transactions will be charged to the credit card on file for the customer’s rental upon receipt of the charges.
Most toll transactions post to the CFS account within 3 to 30 days of use of the toll road, with an average posting time of 14 days.
Charges will be passed along to the customer within 10 business days of CFS receiving the toll charge.
Nextpass Coverage Area
Nextpass currently provides electronic toll coverage in the following states:
Pennsylvania
Ohio
New York
North Carolina
Florida
New York
Virginia
Georgia
Rhode Island
Massachusetts
New Hampshire
Maine
Massachusetts
Texas
California
Illinois
Indiana
Toll Roads Outside Nextpass Coverage
If toll roads are used in any states not listed in above, CFS will receive a paper statement by mail.
The toll will be charged to the credit card on file upon CFS’s receipt of the invoice.
The time frame for receiving paper statements varies by state.
Toll Bill Components
Under this policy, the customer’s total toll bill will include the following components:
Toll Charge(s) – the actual cost of tolls incurred by the vehicle; varies by state, distance traveled, and facility.
Nextpass Fee – a standard service fee equal to 15% of the toll amount.
Admin Processing Fee – a flat $35 fee applied per invoice.
Opt-Out Procedure
Customers who wish to opt out of the CFS tolling solution described in this policy must purchase and install an E-ZPass transponder to the windshield of the rental vehicle.
A transponder will always supersede a toll-by-plate system, regardless of the account to which the vehicle is registered.
Customers will not be allowed to add their rental vehicle(s) to their own E-ZPass account.
