Rental Terms and Conditions

These Rental Terms and Conditions, together with the Rental Summary, any documents signed by the renter, and any documents electronically acknowledged by the renter in connection with the rental of a vehicle from Cramer Fleet Solutions, collectively constitute the Long-Term Vehicle Rental Agreement (“Agreement”) between the renter and Cramer Fleet Solutions.

For purposes of this Agreement, “Company,” “we,” “our,” and “us” mean Cramer Fleet Solutions, and “Renter,” “you,” and “your” mean the person or entity renting the Vehicle.

The renter agrees that the Vehicle is provided solely as a rental and bailment for mutual benefit, and that Cramer Fleet Solutions retains full ownership of the Vehicle at all times.

The renter agrees to comply with all terms of this Agreement. Failure to comply with these Rental Terms and Conditions constitutes a breach of the Agreement and may result in termination of the rental, repossession of the Vehicle, refusal of future rentals, and the exercise of any other remedies available under this Agreement or applicable law.

If any provision of these Rental Terms and Conditions is prohibited by applicable law in the jurisdiction where the rental occurs, such law shall control only to the extent required and the remaining provisions shall remain in full force and effect.

1. NATURE OF THE RENTAL RELATIONSHIP
1.1 Rental Relationship. The parties acknowledge that this Agreement establishes a short-term vehicle rental relationship and not a lease, financing arrangement, or transfer of ownership interest. Each Billing Cycle constitutes a separate short-term vehicle rental transaction. Company retains full title and ownership of the Vehicle at all times.
1.2 Consumer and Commercial Use. This program may be used by both consumer renters and commercial renters. Regardless of whether the renter is an individual or business entity, the relationship created under this Agreement is a short-term vehicle rental and not a vehicle lease.

2. BILLING CYCLE AND RENTAL TERM
2.1 Definition of Billing Cycle. “Billing Cycle” means a rental period not exceeding twenty-nine (29) consecutive days beginning on the Start Date identified in the Rental Summary.
2.2 Automatic Renewal. Unless either party provides the notice of termination described in Section 3 at least ten (10) days prior to the end of the then-current Billing Cycle, the Agreement automatically renews for an additional Billing Cycle. Nothing in this Agreement guarantees continued possession of the Vehicle beyond the current Billing Cycle, and renewal of any Billing Cycle remains subject to Company’s sole discretion, including in connection with fleet management, vehicle rotation, or mileage considerations.
2.3 Initial Commitment. Renter agrees to an initial commitment of two (2) Billing Cycles. If the Vehicle is returned before completion of the initial commitment period, Renter remains responsible for rental charges for the remaining portion of the commitment period.
2.4 Program Mileage Parameters. The maximum mileage permitted per Billing Cycle shall be as set forth in the Rental Summary. Total allowable mileage shall be determined in accordance with Section 7 of this Agreement. Company does not guarantee any maximum rental duration and reserves the right to manage fleet usage and vehicle rotation in its sole discretion.
2.5 Responsibility for Payment. The Renter is responsible for all charges arising under this Agreement. If Cramer Fleet Solutions is directed to bill any charges to a third party, including but not limited to an employer, insurer, or other organization, the Renter represents that the Renter has authorization from such third party to direct billing. The Renter remains jointly and severally liable for all charges arising under this Agreement regardless of any third-party billing arrangement.
2.6 Payment Card Authorization Hold. If the Renter uses a payment card, including but not limited to a credit card or debit card, the card issuer may reserve or hold an amount up to the estimated total charges under this Agreement. Cramer Fleet Solutions may request authorization for estimated rental charges, security deposits, and anticipated fees. Such authorization holds may remain in place for the duration of the rental or until final charges are processed. Cramer Fleet Solutions is not responsible for any fees, overdraft charges, interest, or other charges assessed by the payment card issuer resulting from such authorization holds. Authorization holds do not limit Cramer Fleet Solutions’ right to charge the payment card for the full amount owed under this Agreement, including amounts that exceed the original authorization estimate. Additional charges may be processed after the rental period has ended if such charges are permitted under this Agreement.
2.7 Credit Card. The Renter authorizes Cramer Fleet Solutions to charge the full rental amount, including but not limited to applicable taxes, fees, and additional charges, to the credit card provided at the start of the rental period or otherwise maintained on file with Cramer Fleet Solutions. The Renter further authorizes Cramer Fleet Solutions to charge the credit card on file for any additional amounts arising from or related to the rental, including but not limited to damages, diminished value, loss of use, late return fees, tolls, violations, charging fees, fuel charges, administrative fees, or other incidental costs incurred during or after the rental period. The Renter must ensure that the credit card provided remains valid throughout the rental relationship and that sufficient available credit exists to cover all applicable charges. Authorization to charge the payment card survives the termination or completion of the rental for the purpose of collecting any amounts owed under this Agreement.
2.8 ACH / Direct Debit. If eligible, the Renter may authorize payment of rental charges through ACH or other electronic debit from the bank account provided at the start of the rental period. The Renter authorizes Cramer Fleet Solutions to initiate electronic debits for the full rental amount, including applicable taxes, fees, and additional charges, from the designated bank account. The Renter further authorizes electronic debits for any post-rental charges arising from the rental, including but not limited to damages, diminished value, late return fees, tolls, violations, charging fees, fuel charges, administrative fees, or other incidental costs incurred during the rental period. The Renter is responsible for maintaining sufficient funds in the designated account to satisfy authorized debits. Returned payments due to insufficient funds or other payment failures may result in additional administrative fees.

3. TERMINATION
3.1 Termination by Notice. Either party may terminate this Agreement by providing at least ten (10) days’ written notice prior to the end of the then-current Billing Cycle. Upon such notice, the Vehicle must be returned at the end of the applicable Billing Cycle. Company’s right to require return of the Vehicle under this Section is in addition to its rights under Section 3.4.
3.2 Holdover. If the Vehicle is not returned by the end of the Billing Cycle following notice of termination, the renter shall be deemed a holdover renter. In such event, Company may repossess the Vehicle and Renter shall be charged a holdover rental rate equal to two (2) times the Billing Cycle rate, prorated on a per-day basis using a twenty-nine (29) day Billing Cycle divisor, until the Vehicle is returned or recovered.
3.3 Termination for Cause. Company may terminate this Agreement immediately for cause including but not limited to non-payment, violation of this Agreement, failure to maintain insurance, misuse of the Vehicle, or illegal activity.
3.4 Vehicle Recall and Rotation. Company reserves the right, upon not less than ten (10) days’ prior written notice to Renter, to require the return of the Vehicle at the end of any Billing Cycle for purposes of fleet management, including but not limited to vehicle rotation, mileage management, maintenance, resale preparation, or other operational considerations, regardless of the number of Billing Cycles completed. Renter agrees to return the Vehicle as directed by Company in accordance with such notice. Company may, at its discretion, offer a replacement vehicle, but is not obligated to do so.

4. AUTHORIZED DRIVERS
4.1 Authorized Drivers. Only the Renter and drivers authorized by Company (“Authorized Drivers”) may operate the Vehicle. Authorized Drivers must be at least twenty-five (25) years of age and possess a valid driver’s license that is not expired, suspended, revoked, or restricted.
4.2 Responsibility for Drivers. Renter is responsible for the conduct of all Authorized Drivers and remains fully responsible for all obligations, damages, losses, and liabilities arising from the use or operation of the Vehicle during the rental period, regardless of who was operating the Vehicle at the time. Operation of the Vehicle by any person who is not an Authorized Driver constitutes a material breach of this Agreement.
4.3 Driver Representations. Renter represents and warrants that each Authorized Driver permitted to operate the Vehicle is a competent driver and holds a valid driver’s license that is not expired, suspended, revoked, or restricted. Renter further represents that, to the best of Renter’s knowledge, no Authorized Driver is impaired, unfit to operate a motor vehicle, or otherwise prohibited by law from driving.
4.4 Organizational Drivers. If the Renter is a corporation, partnership, limited liability company, or other organization, Renter represents that any employee, agent, or contractor permitted to operate the Vehicle is authorized to do so within the scope of that person’s duties and is a qualified driver holding a valid driver’s license. Renter accepts full responsibility for the conduct of all such drivers and for all obligations, damages, losses, and liabilities arising from the operation or use of the Vehicle by any such person.

5. VEHICLE USE RESTRICTIONS
5.1 Prohibited Uses. The Vehicle may not be used for racing, testing, illegal purposes, towing without Company approval, transporting hazardous materials, or rideshare or passenger transport for hire without written authorization from Company.
5.2 Large Passenger Vehicle Operation. If the Vehicle is designed to transport more than ten passengers, including fifteen-passenger vans, Renter acknowledges the increased operational risks associated with large passenger vehicles and agrees that only drivers experienced in operating such vehicles will operate the Vehicle.
5.3 Large Passenger Vehicle Safety. If the Vehicle is designed to transport ten (10) or more passengers, Renter agrees that: (i) the number of occupants shall not exceed the manufacturer’s rated seating capacity; (ii) all passengers must utilize seat belts where provided; (iii) the Vehicle shall not be overloaded with cargo in a manner that affects vehicle stability or safety; and (iv) drivers must comply with all manufacturer safety recommendations and applicable laws governing passenger vehicles.
5.4 Organizational Passenger Transport. If the Vehicle is rented by an organization, school, church, camp, or other group transporting passengers, Renter represents that the drivers are properly qualified and experienced in operating large passenger vehicles and that the organization has appropriate insurance covering the transportation of passengers. Renter assumes responsibility for ensuring safe operation of the Vehicle and compliance with all applicable safety regulations governing passenger vehicles.
5.5 Vehicle Modifications. Renter shall not modify, alter, or install any equipment or accessories on the Vehicle without the prior written consent of Company. This includes, but is not limited to, vehicle wraps, decals, window tinting, aftermarket wheels, suspension modifications, electronic equipment, or other alterations. If any modification is installed with Company’s approval, Renter shall be responsible for restoring the Vehicle to its original condition prior to return unless otherwise agreed in writing. Any damage or cost associated with removal of such modifications shall be the
responsibility of Renter.
5.6 Geographic Restrictions. The Vehicle may not be taken outside the United States or into any jurisdiction where recovery of the Vehicle may be impractical without the prior written consent of Company. Renter shall not transport the Vehicle across any international border without Company’s written approval. Renter shall be responsible for all costs, damages, losses, recovery expenses, transportation costs, and legal expenses incurred by Company if the Vehicle is taken outside permitted areas or otherwise placed in a location where recovery is difficult or restricted.
5.7 Unauthorized Sub-Rental. Renter shall not assign, sub-rent, lease, loan, transfer possession of, or otherwise allow the Vehicle to be used by any person or entity other than an Authorized Driver without the prior written consent of Company. The Vehicle may not be used as part of any rental, car-sharing, fleet-sharing, or similar program operated by Renter or any third party. Any unauthorized transfer, assignment, or sub-rental of the Vehicle constitutes a material breach of this Agreement.
5.8 Vehicle Suitability. Renter acknowledges that it has independently determined that the Vehicle is suitable for its intended use. Company makes no representation or warranty that the Vehicle is appropriate for any particular purpose, business activity, jobsite conditions, or specialized use. Renter assumes full responsibility for determining that the Vehicle is appropriate for its intended operation.

6. PAYMENT TERMS
6.1 Rental Charges. Rental charges are billed for each Billing Cycle according to the rate schedule set forth in the Rental Summary.
6.2 Payment Methods. Payments may be made via credit card or ACH/direct debit.
6.3 Payment Authorization. Renter authorizes Company to charge the selected payment method for all rental charges, taxes, and applicable fees.
6.4 Security Deposit. Company may, in its sole discretion, require a refundable security deposit as a condition of entering into or continuing this Agreement. The requirement for a security deposit, and the amount thereof, may be determined based on Company’s internal underwriting criteria, which may include, without limitation, a credit inquiry, rental history, payment method, vehicle type, or other risk-related factors. If a security deposit is required, the amount shall be set forth in the Rental Summary. If no security deposit is required, the Rental Summary may reflect a zero ($0)
deposit. Renter authorizes Company to place a hold on, or charge, the Renter’s payment method for the amount of any required security deposit. The security deposit may be applied by Company to any amounts owed under this Agreement, including but not limited to unpaid rental charges, damage, diminished value, loss of use, tolls, violations, administrative fees, or any other amounts due. Company reserves the right, upon reasonable notice to Renter, to require an additional or increased security deposit during the rental term based on updated underwriting, payment performance, mileage usage, or other operational considerations. Failure to provide any required deposit upon request shall constitute a material breach of this Agreement. Any unused portion of the security deposit will be refunded to Renter within a commercially reasonable period following the final return of the Vehicle and resolution of all outstanding charges.

7. MILEAGE
7.1 Mileage Allowance. The maximum number of miles permitted per Billing Cycle shall be as set forth in the Rental Summary (“Mileage Allowance”).
7.2 Total Allowable Mileage. The total allowable mileage for the rental term shall be calculated as the Mileage Allowance multiplied by the total number of Billing Cycles completed during the rental (“Total Allowable Mileage”).
7.3 Mileage Calculation at End of Rental. Mileage usage shall be measured based on the difference between the odometer reading at delivery and the odometer reading at return of the Vehicle. Mileage overage, if any, shall be determined only upon completion of the rental by comparing the actual miles driven to the Total Allowable Mileage.
7.4 Excess Mileage Charges. If actual miles driven exceed the Total Allowable Mileage, Renter shall be charged for excess mileage at the per-mile rate set forth in the Rental Summary.
7.5 No Interim Mileage Charges. Renter shall not be charged for mileage overages on a per-Billing Cycle basis. Mileage usage may fluctuate between Billing Cycles, and overages or underages in any individual Billing Cycle shall not result in interim charges.
7.6 Mileage Awareness. Renter acknowledges that Company may monitor vehicle mileage during the rental period for fleet management purposes. Renter agrees to cooperate with Company in responding to any requests related to mileage, inspection, or vehicle return based on usage levels.

8. TAXES AND GOVERNMENT CHARGES
8.1 Applicable Taxes. Each Billing Cycle constitutes a separate vehicle rental transaction and is subject to applicable federal, state, and local taxes, including vehicle rental taxes.
8.2 Responsibility for Taxes. Renter agrees to pay all such taxes and surcharges.

9. FUEL
9.1 Fuel at Pickup. Vehicles are typically provided with a full tank of fuel.
9.2 Fuel Service Charge. If the Vehicle is returned with less fuel than was provided at pickup, Renter will be charged a fuel service fee.

10. TOLLS, TICKETS, AND VIOLATIONS
10.1 Responsibility for Violations. Renter is responsible for all tolls, traffic violations, parking tickets, and related penalties incurred during the rental period.
10.2 Administrative Processing. Company may pay such charges and bill Renter for the original charge together with administrative processing fees.
10.3 Post-Rental Billing. Toll charges may be billed after the rental period once notices are received from the issuing authority.
10.4 Timing of Charges. Renter acknowledges that tolls and violations are often received by Company after the rental period and may be billed to Renter after return of the Vehicle.

11. ACCIDENTS AND INCIDENTS
11.1 Notice of Accident or Incident. Renter must notify Company as soon as reasonably practicable and in no event later than twenty-four (24) hours after learning of any accident, vehicle damage, theft, impoundment, or law enforcement interaction involving the Vehicle.
11.2 Cooperation with Investigation. Renter must cooperate with Company in any investigation relating to such incident.

12. IMPOUNDMENT OR GOVERNMENT SEIZURE
12.1 Notice of Impoundment. If the Vehicle is impounded, seized, or otherwise taken into custody by any governmental authority during the rental period, Renter shall promptly notify Company and cooperate fully in securing the release of the Vehicle.
12.2 Responsibility for Recovery Costs. Renter shall be responsible for all towing charges, impound fees, storage charges, administrative costs, legal expenses, and other reasonable costs incurred by Company in recovering possession of the Vehicle, together with any loss of use resulting from such impoundment or seizure.

13. VEHICLE DAMAGE, LOSS, AND DIMINISHED VALUE
13.1 Responsibility for Damage or Loss. Renter is responsible for all loss or damage to the Vehicle occurring during the rental period unless otherwise covered by an approved protection plan.
13.2 Scope of Responsibility. Responsibility includes repair costs, diminished value, towing and storage charges, administrative costs including appraisal, claims processing, and recovery expenses, and loss of use.
13.3 Definition of Diminished Value. “Diminished Value” means the reduction in the market value of the Vehicle resulting from damage, even after repairs are completed.
13.4 Diminished Value Compensation. Renter agrees to compensate Company for any diminished value of the Vehicle resulting from damage occurring during the rental period. Diminished value may be determined using commercially reasonable appraisal methods or industry valuation guides.
13.5 Damage Invoice. Company may issue an invoice to Renter for any amounts owed under this Section, including repair costs, diminished value, loss of use, administrative expenses including appraisal, claims processing, and recovery expenses, and related charges.
13.6 Payment of Damage Charges. Any such invoice shall be due and payable in full within thirty (30) days of issuance.

14. INDEMNIFICATION
14.1 Indemnification Obligation. Renter shall defend, indemnify, and hold harmless Company, its members, managers, officers, employees, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and defense costs) arising out of or related to the possession, use, operation, or condition of the Vehicle during the rental period.
14.2 Third-Party Claims. This includes claims asserted by passengers, third parties, or governmental authorities, except to the extent caused by the gross negligence or willful misconduct of Company.
14.3 Survival of Indemnification. The obligations in this section shall survive termination of this Agreement.

15. EXCESS WEAR AND TEAR
15.1 Responsibility for Excess Wear. Renter is responsible for excessive wear and tear to the Vehicle beyond normal use.
15.2 Examples of Excess Wear. Excess wear and tear includes but is not limited to interior damage, excessive staining or odors, upholstery damage, wheel or rim damage, body damage not classified as accidental collision damage, and abnormal cosmetic deterioration.
15.3 Repair Costs. Company may charge commercially reasonable costs to repair or remediate such conditions.
15.4 Vehicle Cleanliness. Vehicles are provided in clean condition.
15.5 Smoking and Odor Policy. Renter agrees not to smoke, vape, or permit any substance that may create persistent odor inside the Vehicle.
15.6 Cleaning Charges. If the Vehicle is returned with excessive dirt, debris, stains, odors, smoke residue, or pet hair requiring professional cleaning, Company may charge a commercially reasonable cleaning fee.

16. OPTIONAL EXTRAS PROTECTION PLAN
16.1 Optional Coverage. Renter may elect to purchase the optional Extras Protection Plan for an additional monthly fee.
16.2 Coverage Provided. If selected, the plan reduces renter responsibility for windshield damage, tire damage limited to rubber repair, loss of use charges, and certain administrative or appraisal fees to the extent provided under the Extras Protection Plan.
16.3 Coverage Limitations. Coverage does not apply if the Vehicle is used in violation of this Agreement.

17. INSURANCE
17.1 Insurance Requirement. Renter shall maintain automobile insurance covering the Vehicle throughout the entire rental relationship and shall provide proof of such insurance prior to taking possession of the Vehicle and upon request during the rental term.
17.2 Proof of Insurance. Upon request, Renter shall provide a certificate of insurance or other documentation reasonably acceptable to Company evidencing the coverage required by this Section.
17.3 Breach for Failure to Maintain Insurance. Failure to maintain the required insurance constitutes a material breach of this Agreement and may result in immediate termination of the Agreement and repossession of the Vehicle.
17.4 Minimum Liability Limits. Renter’s insurance policy shall provide liability coverage with minimum limits of not less than One Hundred Thousand Dollars ($100,000) for bodily injury per person and Three Hundred Thousand Dollars ($300,000) for bodily injury per occurrence, together with property damage coverage as required by applicable law.
17.5 Physical Damage Coverage. Renter shall also maintain comprehensive and collision coverage for the Vehicle.
17.6 Primary Insurance. Renter agrees that any insurance maintained by Renter covering the Vehicle shall be primary with respect to any claim, loss, or liability arising from the use or operation of the Vehicle. Any insurance or selfinsurance maintained by Company shall be excess and non-contributory to Renter’s insurance.
17.7 Loss Payee. Renter shall cause its automobile insurance policy to name Company as a loss payee with respect to physical damage to the Vehicle, to the extent permitted by the policy.
17.8 Uninsured Responsibility. Renter shall remain fully responsible for all losses, damages, and liabilities arising from the possession, use, or operation of the Vehicle during the rental period to the extent such amounts are not covered by insurance.
17.9 Insurance Cooperation. Renter authorizes Company to communicate with Renter’s insurance carrier regarding any claim or loss involving the Vehicle and agrees to cooperate with Company and the insurer in the investigation and resolution of any such claim.

18. VEHICLE MAINTENANCE
18.1 Routine Maintenance. Renter is responsible for routine maintenance of the Vehicle including oil changes, tire rotations, fluids, filters, and other manufacturer-recommended services.
18.2 Maintenance Documentation. Renter must submit maintenance invoices to Company for review.
18.3 Maintenance Reimbursement. Company may reimburse or credit Renter for approved maintenance expenses.
18.4 Approved Service Locations. Maintenance may also be performed at service centers recommended by Company.
18.5 Unauthorized Repairs. Renter may not authorize repairs without Company approval.
18.6 Vehicle Inspection. Company may request that the Vehicle be made available for inspection at reasonable intervals during the rental period to verify mileage, condition, and maintenance compliance.
18.7 Inspection Cooperation. Renter shall cooperate with reasonable inspection requests and make the Vehicle available at a mutually agreed time and location.
18.8 Manufacturer Recalls. If the Vehicle becomes subject to a manufacturer safety recall or similar safety notice, Renter agrees to cooperate with Company in making the Vehicle available for inspection, repair, or replacement.
18.9 Recall Replacement. Company may require the temporary return or exchange of the Vehicle in order to address such safety issue.
18.10 Vehicle Substitution. Company reserves the right to substitute a comparable vehicle for the Vehicle during the rental period if necessary for maintenance, recall, operational requirements, or fleet management purposes. Any replacement vehicle shall be subject to the terms of this Agreement.
18.11 Mechanical Performance. Company does not guarantee uninterrupted operation or performance of the Vehicle.
18.12 Downtime. Mechanical issues, maintenance needs, or other operational interruptions may occur during the rental period.
18.13 No Consequential Damages. Company shall not be responsible for any business interruption, project delay, lost profits, or other consequential damages arising from the use, failure, or temporary unavailability of the Vehicle.
18.14 Repair or Replacement. If a mechanical issue occurs during the rental period, Company may, at its discretion, repair the Vehicle or provide a replacement vehicle of comparable type or class, subject to availability.
18.15 Replacement Availability. The unavailability of a replacement vehicle shall not create liability for Company. 

19. ELECTRIC VEHICLES AND PLUG-IN HYBRID ELECTRIC VEHICLES
If the Vehicle rented under this Agreement is an electric vehicle or plug-in hybrid electric vehicle (“EV”), the following additional terms apply.
19.1 Software Updates. EVs may contain onboard computer systems that periodically suggest or prompt software updates. You are not authorized to update any in-vehicle software unless specifically instructed to do so by Cramer Fleet Solutions. If a software update prompt appears during your rental, you must decline, cancel, or disregard the update request. If you install or authorize any software update without prior authorization from Cramer Fleet Solutions, you do so entirely at your own risk. You will be responsible for any resulting loss of use, interruption of service, incompatibility, or expense incurred by Cramer Fleet Solutions in restoring the EV to operational condition, including but not limited to towing, diagnostic services, software restoration or coding, and technological repair or reconfiguration.
19.2 Automatic Car Wash Restrictions. Certain EVs, including Tesla vehicles, may not be compatible with automatic car washes. Tesla EVs may not be taken through automatic car washes. Any damage to or loss of the EV resulting from the use of an automatic car wash will be the responsibility of the Renter and will not be covered by any protection plan offered by Cramer Fleet Solutions. If the Renter relies on personal automobile insurance for coverage, it is the Renter’s responsibility to confirm that such insurance covers electric vehicles and EV components.
19.3 Battery Charging Requirements. The range of an EV may vary depending on numerous factors including vehicle load, driving speed and acceleration, terrain and road conditions, weather conditions, and use of vehicle systems. Cramer Fleet Solutions does not guarantee or warrant the operating range of any EV. The EV must be returned with a battery charge level of at least seventy percent (70%). If the EV is returned with a charge level below seventy percent (70%) but above ten percent (10%), a charging fee of $35 will be assessed. If the EV is returned with a charge level below ten percent (10%), an additional low-charge fee of $35 will be assessed, for a total charging fee of $70. These fees reflect electricity costs, administrative time, loss of vehicle availability, and operational expenses associated with charging the EV.
19.4 Charging Locations and Accounts. You may recharge the EV at public or private charging locations at your expense. Certain charging networks may require account registration, acceptance of terms and conditions, acceptance of privacy policies, or payment methods. You are solely responsible for any registration requirements and all fees associated with the use of third-party charging stations.
19.5 Tesla Supercharger and Charging Network Fees. If the EV is capable of accessing the Tesla Supercharger network or other integrated charging networks, any charging fees, idle fees, or related costs incurred during your rental may be billed to Cramer Fleet Solutions by the charging network operator. These charges will be billed back to you at cost plus a reasonable administrative fee. Due to processing and billing delays from charging network providers, these charges may appear after your final rental invoice and may be charged to your payment method on file. Information
regarding Tesla Supercharger idle fees can be found at: https://www.tesla.com/support/supercharger-idle-fee 19.6 EV Equipment. All EV-related equipment provided with the Vehicle must be returned with the Vehicle, including but not limited to charging cables, charging adapters, key cards, key fobs, remotes, or other EV accessories. You are responsible for the full replacement cost of any EV equipment not returned with the Vehicle. Any protection plan offered by Cramer Fleet Solutions does not cover EV equipment.
19.7 Charging Liability. You are responsible for any damage caused to the EV, charging equipment, charging stations, or charging facilities during the charging or attempted charging of the EV. You agree to indemnify and hold Cramer Fleet Solutions harmless from any charges, expenses, fees, fines, or penalties resulting from your charging or attempted charging of the EV. This obligation does not apply to mechanical malfunction of the EV, charging equipment, or charging station not caused by your use or misuse.

20. GPS AND VEHICLE DATA
20.1 Telematics Systems. Vehicles may contain GPS or telematics systems that collect location and vehicle performance data.
20.2 Data Collection. Renter acknowledges that such systems may record the Vehicle’s location, speed, mileage, and operational information.
20.3 No Expectation of Privacy. Renter understands and agrees that there is no expectation of privacy regarding the location of the Vehicle while it is rented.
20.4 Use of Data. Company may use such information to manage the fleet, recover overdue vehicles, investigate incidents, or comply with legal obligations. 

21. REPOSSESSION
21.1 Right of Repossession. Company may repossess the Vehicle without prior notice if this Agreement is breached, payment fails, the Vehicle is used unlawfully, or the Vehicle appears abandoned.
21.2 Recovery Costs. Renter shall be responsible for all commercially reasonable costs incurred by Company in recovering possession of the Vehicle.
21.3 Entry to Recover Vehicle. Company may enter any property where the Vehicle is located in a lawful manner to recover possession.

22. VEHICLE RETURN
22.1 Return of Vehicle. The Vehicle shall be deemed returned only when it is physically received and accepted by Company at a location designated by Company and the keys have been delivered to Company or its authorized representative.
22.2 Responsibility Until Acceptance. Renter remains responsible for the Vehicle, including all damage, loss, and charges, until the Vehicle has been returned and accepted by Company.
22.3 After-Hours Returns. If the Vehicle is returned outside of normal business hours or without Company personnel present, the Vehicle shall be deemed returned on the next business day when Company personnel are able to inspect the Vehicle.
22.4 Keys and Accessories. Renter is responsible for returning all keys, key fobs, remotes, charging cables, or other accessories provided with the Vehicle. If any such items are not returned, Renter shall be responsible for the full replacement cost together with any associated programming or service charges.
22.5 Vehicle Condition Documentation. Company may document the condition of the Vehicle at pickup and return using inspection reports, photographs, or video recordings.
22.6 Condition Verification. Renter acknowledges that such documentation may be used to verify the condition of the Vehicle and to determine responsibility for damage, excessive wear, or cleaning charges.
22.7 Acceptance of Vehicle Condition. In the absence of written objection at the time the Vehicle is delivered to Renter, the Vehicle shall be deemed accepted by Renter in good condition except for any damage noted in Company’s records at the time of pickup.

23. ABANDONMENT
23.1 Abandoned Vehicle. If the Vehicle is left unattended for an extended period or located in a manner suggesting abandonment, Company may recover the Vehicle without notice.
23.2 Recovery Costs. Renter shall remain responsible for all costs associated with recovery, towing, storage, and related expenses.

24. GOVERNING VENUE & DISPUTE RESOLUTION
24.1 Informal Resolution. The parties agree to attempt in good faith to resolve any dispute arising out of or relating to this Agreement through informal discussions before initiating legal action.
24.2 Venue and Jurisdiction. If a dispute cannot be resolved through informal discussions, any legal action arising out of or relating to this Agreement or the rental or use of the Vehicle shall be brought exclusively in the state or federal courts located within Dauphin County, Pennsylvania, and the parties consent to the personal jurisdiction and venue of such courts.
24.3 Jury Trial Waiver. TO THE EXTENT PERMITTED BY LAW, THE PARTIES WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT.

25. LIMITATION OF LIABILITY
25.1 Limitation of Liability. To the maximum extent permitted by law, Company shall not be liable for any incidental, indirect, special, or consequential damages arising from or relating to the rental or use of the Vehicle, including but not limited to lost profits, lost business opportunities, project delays, or business interruption.

26. COLLECTION COSTS & ATTORNEYS’ FEES
26.1 Collection Costs. If Renter fails to pay any amount due under this Agreement, including rental charges, damage invoices, loss of use charges, or other fees, and Company is required to pursue collection or enforcement of its rights, Renter shall be responsible for all reasonable costs incurred by Company in connection with such collection efforts.
26.2 Attorneys’ Fees and Expenses. Such costs include reasonable attorneys’ fees, court costs, and collection agency fees.
26.3 Interest on Unpaid Amounts. Any unpaid amount may accrue interest at the rate of 1.5% per month or the maximum rate permitted by law.

27. GOVERNING LAW
27.1 Governing Law. This Agreement shall be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

28. COMPLIANCE WITH APPLICABLE LAW
28.1 Compliance with Mandatory Law. Notwithstanding the governing law provision above, this Agreement shall be interpreted and enforced to comply with all applicable federal, state, and local laws governing vehicle rental transactions.
28.2 Effect of Conflicting Law. If any provision of this Agreement is inconsistent with mandatory law in the jurisdiction where the rental occurs, such law shall control only to the minimum extent required, and the remaining provisions of this Agreement shall remain in full force and effect.

29. MISCELLANEOUS
29.1 Assignment. Renter may not assign this Agreement without Company consent.
29.2 Severability. If any provision of this Agreement is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

30. COUNTERPARTS; ELECTRONIC SIGNATURES
30.1 Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one agreement.
30.2 Electronic Signatures. Signatures delivered electronically, including by PDF or other electronic means, shall be
deemed effective for all purposes.

31. ACKNOWLEDGEMENT AND SIGNATURES
31.1 Renter Acknowledgement. By signing below, the parties acknowledge that they have read and agree to the terms of this Agreement.
Renter acknowledges that:
• Renter has read and understands the terms of this Agreement.
• Renter agrees to maintain automobile insurance covering the Vehicle as required by this Agreement.
• Only Authorized Drivers may operate the Vehicle.
• Renter must notify Company within twenty-four (24) hours of accidents, theft, impoundment, or law enforcement interaction involving the Vehicle.
• Renter may be responsible for damage, diminished value, loss of use, and related charges if the Vehicle is damaged during the rental period.
• The Vehicle must be returned at the end of the Billing Cycle unless renewed or extended by Company.
• Failure to comply with these obligations may result in additional charges, termination of the Agreement, or repossession of the Vehicle.